Information Regarding Novel Coronavirus (COVID-19)

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Monday 21/12/2020

What we need you to do if you are visiting our clinic:

It’s important for you to read below if you are due to attend monitoring or an appointment at our clinic. It is compulsory for patients to wear a mask at all times when attending a Genea facility. We have increased screening in place for anyone entering our clinic.

1. Let us know if you or a family member:

  • are experiencing any symptoms such as fever, headache, runny nose, cough, sore throat or shortness of breath, ahead of attending one of our clinics.
  • have travelled internationally within the last 14 days or visited a covid-19 hotspot
  • have had close contact with someone diagnosed with or suspected of having COVID-19 within the last 14 days.

2. When entering our clinic you will be greeted by our Covid-19 concierge. They will:

* Ask you to wear a face mask

* Check your temperature

* Direct you to wash or sanitize your hands.

* Ask you to complete a Covid-19 declaration form

3. All patients entering Lingard hospital for admission will need to complete a declaration form and have their temperature checked. Partners will not be allowed with you. If you are having an egg collection partners will be able to attend via our Genea clinic entrance just prior to the procedure starting.

4. Please consider who needs to be at your appointment with you. We ask you not to bring your children with you at this time.

If you are due to attend an appointment at Genea and you are feeling unwell, it is important that you contact the clinic prior to attending.

Monday 1st June 2020

Update: All of our treatments have now resumed with Ovulation Tracking being recommenced as of today. If you would like to commence treatment, please call our nurses to organise your cycle.  

We will still be taking extra precautions during this time which will result in things being a bit different from usual.

* All blood tests will now be booked a timeslot for you to attend.

* You may be asked to wait on the chairs outside the clinic, so we do not have too many people in the waiting room at the same time.

* We are carrying out all patient initial interviews online via skype/zoom – these include counsellor, accounts and nursing consults.

* Having all sperm samples collected at home where possible.

* Limiting the amount of people in our clinic – please consider who is essential to be at your appointments and procedures.

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as a hand wash station that we request you use upon entry. We’ve also temporarily removed magazines, beverages and snacks.

Rest assured all of our clinics have undertaken an extensive risk assessment to ensure social distancing measures can be maintained alongside delivering the high-quality care Genea is known for, all while ensuring all patients and staff are kept safe.

The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.

Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

We understand that this can be an anxious time and would like to remind you that our Counsellor Emma is here for you. You can make an appointment with Emma through our reception.

We appreciate your cooperation during this time and please contact the Nurses if you have any questions or concerns.